Service Delivery Evaluation
Service Delivery Evaluation surveys explore stakeholders service delivery needs and expectations and clarify their current satisfaction levels and existing gaps. We conduct:
- Customer satisfaction Surveys
- Employee engagement Surveys
- Work Environment Surveys
We help organisational leaders in business, public and social sectors demonstrate the value they have created beyond the bottom line. We develop a solid narrative of their economic and social contributions. We employ a blend of advanced models including the input-output models and the SROI methodology to produce comprehensive sets of the direct, indirect and induced effects.